WE ARE HAPPY TO ANNOUNCE THAT SHIPPING TO MAINLAND CHINA IS AVAILABLE AGAIN AT RUIFIER.COM 

Please note that all customers outside of the UK will be liable for customs and clearance charges that may occur upon arrival as the shipment will be sent as Delivery Duty Unpaid (DDU). RUIFIER will not be able to advise on the latter as these charges may vary from country to country. Please note that for legal reasons we have to state the value of goods in the shipment, which also applies for gifts. For more information on customs and clearance charges please check directly with your local customs offices.

If you are interested in purchasing our products, but not a resident in one of the countries we ship to, please contact RUIFIER customer services at customercare@ruifier.com for more information. RUIFIER is determined to organise the best possible available shipment to countries outside the UK with its assigned shipping partner. Note that the receiver if outside of the UK will be liable for all customs and clearance charges that may occur upon arrival as the shipment will be sent as Delivery Duty Unpaid (DDU). RUIFIER will not be able to advise on the latter as these charges may vary from country to country. Please note that for legal reasons we have to state the value of goods in the shipment, which also applies for gifts. For more information on customs and clearance charges please check directly with your local customs offices. For security reasons RUIFIER will only ship to the country where the billing card is registered.

RETURNS AUTHORISATION NUMBER (RAN)

We would love you to love your RUIFIER purchase, so if something is not as quite as you had hoped, we are happy to offer a full refund or exchange within 14 days of your order. Please contact RUIFIER customer services at customercare@ruifier.com in order to request your RAN (Returns Authorisation Number). You have 14 days “peace of mind period” to request a RAN (Returns Authorisation Number) and a further 7 days to send the goods back.

CANCELLATION AND RETURNS OF PRE-ORDERS

If you would like to cancel or amend a pre-order, we would require written confirmation within 48 hours of purchase. Cancelling pre-order items after this period or returning pre-order items would mean a 50% deposit is held.

CANCELLATION AND RETURNS OF SALE ITEMS

Please note that all sale and discounted items are final sale and therefore not eligible for exchange or return.

UNPAID DUTY RETURN FEES

If an order is returned to us due to the duty fees not being paid by the customer a surcharge may apply on top of a standard international shipping fee which will depend on the courier and customs. RUIFIER will not be able to advise on the latter as these charges may vary from country to country. Please note that the final invoice from the courier will be sent to the customer and the amount will be deducted from the refund.

For orders shipped with DPD to EU counties the standard approximate surcharge will be between £8 to £10. 

PAYPAL AND KLARNA ORDERS

Due to an update of their terms, if you choose to cancel or return an order paid by Paypal, please note a 5% transaction fee will be deducted from your final refund amount. For Klarna orders an accurate settlement will be billed to the customer and deducted from your refund.

FOR ALL RETURNS

Once the return has been approved, write the RAN (Returns Authorisation Number) on the box. All returns shipments are the customer’s responsibility to arrange and pay for. We recommend you to use an insured and recorded delivery service. Please retain all receipts for proof of postage and tracking, as the parcel remains within your responsibility until it reaches RUIFIER in the UK. All International taxes and duties charges will not be covered by RUIFIER. As soon as your package has been received a member of RUIFIER customer services will get in touch. 

Please note when returning an order that included complimentary shipping, the price stated on our deliveries page for your shipping country will be deducted from your refund.

The returns address for all UK and International returns is as follows:

If you have any questions please contact RUIFIER at customercare@ruifier.com

FOR EXCHANGES

All customers are responsible for the payment of returning items to RUIFIER.

A shipping charge for your country zone will be applied for the re-delivery of an exchanged item.

Please note the following:

1. For hygienic reasons we are unable to offer exchange or refund on earrings or other pierced jewellery.

2. Items must be returned unworn and in sellable condition. Goods tags or films have been removed will not be accepted. Goods that have been damaged or not in its original packaging may not be accepted and may be returned to the sender.

3. We recommend all returns are sent using an insured and recorded delivery service which can be tracked and scanned.

4. RUIFIER does not accept any liabilities for goods which have been damaged or lost upon transit.

5. A returned package without a RAN (Returns Authorisation Number) clearly written on the box will not be accepted and will be returned to the sender.

6. Returns outside the stated time frame (“the peace of mind period”) will only be accepted with the discretion of RUIFIER.

7. Returns will only be made to the original card used for purchasing the goods. Delivery charges will not be refunded.

8. Gift wrapping charges will not be refunded.

9. RUIFIER does not accept liability for the length of time for particular banks to process refunds. The maximum time stated is no longer than 30 days.

10. Customs duties and clearance charge are non-refundable. You may be able to recover those costs by contacting your local customs office directly. Please note that this may not be available in all countries.

FAULTY GOODS

Faulty goods are being classified as faulty if they have been received damaged, or a manufacturing fault has occurred within one year after purchasing. Please note that damage that has been caused by “wear & tear” is not considered as faulty product. If possible all faulty items will be replaced with the originally purchased item. If this is not possible a full refund will be made. Please contact RUIFIER customer services at customercare@ruifier.com for further information.

Before each parcel leaves, it is fully checked by RUIFIER customer services. If you receive an item which is damaged please contact us immediately. If you fail to do so within 14 days, we reserve the right to refuse liability to accept the product as damaged in transit.